Refund & Return Policy

Refund & Return Policy

Last Updated: May 13, 2026

Thank you for shopping with us.
To ensure a smooth shopping experience, please carefully read the following Refund & Return Policy before placing an order.

By purchasing products from this website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

You may request a return or refund under the following circumstances:

Please inspect your items promptly after receiving your order.

2. Return Request Period

You must contact us within 7 days after receiving your order to request a return or refund.

Requests submitted after the return period may not be accepted.

3. Non-Returnable and Non-Refundable Items

The following situations are generally not eligible for return or refund:

If the product has a clear quality issue, please contact us as soon as possible.

4. Return Process

Please follow the steps below to request a return:

Step 1: Contact Customer Support

Please contact us through:

Please provide:

Step 2: Return Request Review

We will review your request after receiving your information.

Once approved, we will provide the return address and further instructions.

Unauthorized returns sent without approval may not be accepted.

Step 3: Return the Product

Please send the product back according to the instructions provided by our support team.

Returned items should:

Step 4: Refund Processing

After receiving and inspecting the returned item, we will notify you regarding the refund status.

If approved, the refund will be issued to the original payment method.

5. Refund Processing Time

Refunds are typically processed within 3–10 business days after approval.

Actual processing times may vary depending on banks or payment providers.

6. Return Shipping Costs

6.1 Cases Where We Cover Return Shipping

We may cover reasonable return shipping costs if the issue is caused by:

6.2 Cases Where Buyers Cover Return Shipping

If the return is due to:

The buyer is generally responsible for return shipping costs.

7. Order Cancellation Policy

7.1 Orders Not Yet Shipped

If your order has not been shipped, you may contact us to request cancellation.

Approved cancellations will receive a full refund.

7.2 Orders Already Shipped

Once an order has been shipped, it usually cannot be canceled directly.

You may request a return after receiving the package according to this policy.

8. Refused Deliveries

If a buyer refuses delivery without a valid reason, the buyer may be responsible for related costs, including:

9. Refund Methods

Refunds are generally issued to the original payment method, including:

We are unable to change the destination refund account.

10. Shipping Delays

International shipping may be affected by factors such as:

Shipping delays do not automatically qualify for refunds.

11. Special Circumstances

We reserve the right to refuse refund or return requests in cases involving:

12. Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us:

Email: [email protected]

Business Name: Fafagoods

Website: https://www.sooark.com

13. User Agreement

By placing an order on this website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.